Support
Let’s get the cutout finished.
Start with the quick answers below. If something still isn’t working, email swingdraw@gmail.com. A real person (the developer) answers.
Common fixes
Photo not detected
Try a photo with clearer separation between foreground and background. Heavy blur, low contrast, overlapping subjects, and subjects cut off by the frame can reduce detection quality.
Only one subject appears
The Subjects panel lists instances Apple Vision separates. Some nearby or overlapping people and objects are returned as one foreground group. This is expected and depends on the source photo.
Edge needs work
Open Refine. Restore paints subject detail back; Erase removes unwanted areas. Pinch to zoom before using a smaller brush around hair, fur, or narrow gaps.
Transparent export looks white
Use PNG for transparency. Some viewing apps display transparent pixels as white, but the alpha channel remains present. JPEG does not support transparency.
Save to Photos
Save to Photos requests add-only access when you use it. You can instead use the share sheet without granting full Photo Library access.
Access after updating
Version 1.0.4 includes every editing tool and full-resolution export for everyone who has the app. There is nothing to buy or restore inside the app. If an older version shows a purchase screen, update the app from the App Store.
Before contacting support
Include your iPhone or iPad model, iOS or iPadOS version, the source photo dimensions and orientation, export format, and exact error text. Please do not email a private photo unless you intend to share it.
Refunds and billing
Apple handles payment and refund decisions. Visit reportaproblem.apple.com for Apple’s purchase support.